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Privacy Policy

We respect your right to privacy and are committed to protecting the personal information you share with us.

Collection of Personal Information

When creating an account or using our platform, we may collect various types of personal data from you. This can include:

  • Your name
  • Date of birth
  • Email address
  • Location

This information is necessary for the creation and maintenance of your user account.

Device and Browser Information

Our platform collects technical information about your device, such as its operating system, browser type, screen resolution, language settings, and mobile carrier. This data helps us improve our service's compatibility and performance across different devices.

Usage Analytics and Behavioural Data

We track general user behavior on our platform to better understand usage patterns. This non-personally identifiable information includes:

  • Login frequency
  • Average time spent on the site
  • Most visited pages
  • Device interactions

This data enables us to refine our service's features and enhance overall usability.

Cookies and Tracking Technologies

Our platform employs cookies for several purposes:

  • Authentication: To maintain a secure session.
  • Personalisation: Tailoring the user experience based on preferences.
  • Analytics: Collecting information about usage patterns.

The types of cookies we use include functional, analytical, and targeting cookies. You can adjust your browser settings to control cookie management or opt-out of targeted advertising using third-party services.

Communication Preferences

You may choose how you'd like to receive notifications from us:

  • Email updates on new features/services
  • Newsletter subscriptions for promotional offers/games info
  • SMS alerts for service interruptions/critical events

Feel free to adjust your notification preferences at any time through our profile settings.

Data Storage and Retention

Your data is stored in a secure environment, and we comply with relevant regulations regarding data retention. We will store the information you provide during account creation until such a time as it may no longer be required for an operational purpose.

Security and Account Protection

We employ various security measures:

  • Strong password policies
  • Two-factor authentication
  • Regular system updates
  • Secure connections

Your username, email address, date of birth, location information, login history data will not be shared outside our company.

User Rights Regarding Personal Data

You can request corrections or deletions to any personally identifiable information held about you. For the purposes of your request and other related legal matters we are required to keep a record in line with UKGCA regulations for at least 12 months after an account has been closed.

Third-Party Services or Integrations

Our platform includes features from third-party services, which may collect additional data. When accessing these integrations, you are subject to their respective privacy policies in addition to our own terms of service.

Responsible Handling of User Information

We follow strict guidelines regarding your personal data:

  • Data minimisation: Only collecting what's necessary for a specific purpose.
  • Accurate processing: Ensuring that all the information provided by users is accurate and up-to-date, as it will be used to fulfill legal obligations in respect to our license conditions from the UK Gaming Commission.
  • Legal basis: Legitimate interest or explicit consent.

Age Restrictions and Minor Protection

Our services are intended for adults. If a minor has created an account inadvertently or without parental supervision, we encourage you to contact us immediately so that measures can be taken to secure the child's data.

Compliance With Applicable Privacy Regulations

We comply with all relevant regulations:

  • UKGCA
  • GDPR

This is an evolving aspect of our policy, and we will inform you whenever necessary changes are made or as the applicable laws evolve.

Session Management and Login Protection

To protect against unauthorised access to your account:

  • You can opt for two-factor authentication.
  • Regularly update login credentials.

For security purposes ThunderBall Casino logs technical session events. We record IP addresses, login times, the device you used etc.

ThunderBall Casino may provide anonymized aggregate statistics regarding use of our application or website in order that we may improve your experience with us and as a benefit to its users assist potential new partners with their own marketing strategies which have been deemed acceptable by ThunderBall Casino management.